Returns and refunds

Report the issue within 5 days of delivery if the product you received is:

• Damaged or leaking
• Defective
• Different from what you ordered
• Missing from your order
• Past its best-before date

For hygiene and safety, skincare that has been opened or used, or whose seal is broken, cannot be returned unless it was damaged, defective or wrong when delivered.

• Email [email protected] or WhatsApp +91 97294 57482.
• Share your order number, the product name and the reason.
• Add clear photos of the product, the label and the outer box.
• We reply within 2 business days with next steps. Please do not send products back before we confirm.

For an approved return we send a replacement or give a full refund, as you prefer. If we need the product back, we arrange the pickup at no cost to you.

• Prepaid orders: refunded to the original payment method within 5–7 business days of approval.
• Cash on delivery orders: refunded by bank transfer or UPI within 5–7 business days after we receive your account details.
• Your bank may take a few more days to show the amount.

You can cancel an order before it is dispatched by contacting us. Prepaid cancellations are refunded in full. Once dispatched, the order cannot be cancelled.

This policy does not limit your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.