Terms & Conditions

Last Updated: 25 Aug 2026

At The Glow By Natural, we are committed to processing and delivering your orders as efficiently and reliably as possible. This Shipping & Delivery Policy explains our shipping process, delivery timeframes, charges, tracking, and circumstances that may affect delivery.

1. Order Processing

Orders are generally processed after successful payment confirmation.

We aim to process and dispatch orders within [1–3 business days], unless otherwise stated on the product page or at checkout.

Orders placed on weekends or public holidays may be processed on the next available business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing times may be longer than usual.

2. Shipping Methods

We may offer different shipping options depending on your delivery location.

Available shipping methods and applicable charges will be displayed at checkout before you complete your purchase.

Shipping options may include:

Standard Shipping
Express Shipping
Other delivery services available for your location

The availability of a particular shipping method may vary depending on the destination and the products included in your order.

3. Delivery Timeframes

Estimated delivery times depend on your shipping destination and the shipping method selected at checkout.

Typical delivery estimates are:

Standard Shipping: 7 to 10 Days
Express Shipping: 2 to 3 Days

These timeframes are estimates only and are not guaranteed delivery dates.

Delivery may take longer due to circumstances beyond our reasonable control, including carrier delays, weather conditions, public holidays, customs processing, incorrect address information, or other unforeseen events.

4. Shipping Charges

Shipping charges are calculated based on factors such as:

Delivery location
Shipping method
Order weight or size
Applicable promotions or free-shipping offers

The applicable shipping cost will be displayed at checkout before payment is completed.

If a free-shipping promotion is available, the relevant eligibility requirements will be stated on the website or during checkout.

5. Order Tracking

Where tracking is available, customers may receive a shipping confirmation email containing tracking information once their order has been dispatched.

Tracking information may take some time to become active after the package has been handed to the shipping carrier.

Customers can use the provided tracking information to monitor the progress of their shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

Full name
Street address
Apartment/unit number
City
State/province
Postal/ZIP code
Phone number

The Glow By Natural is not responsible for delivery delays, failed deliveries, returned packages, or additional shipping costs caused by incorrect or incomplete information provided by the customer.

7. Delivery Delays

While we work with shipping providers to deliver orders within the estimated timeframe, delivery delays may occur.

Possible causes include:

Shipping carrier delays
Severe weather
Public holidays
High shipping volumes
Incorrect or incomplete delivery information
Customs processing
Natural disasters
Transportation disruptions
Other circumstances beyond our reasonable control

A shipping delay does not automatically qualify an order for a refund or cancellation.

8. Lost, Damaged, or Missing Packages

If your tracking information shows that a package has been delivered but you cannot locate it, please first check with household members, neighbors, building management, or the designated delivery location.

If the package is still missing, please contact us at [Your Email Address] as soon as possible.

For packages damaged during transit, please contact us promptly and, where possible, provide photographs of the package and products received.

We may work with the shipping carrier to investigate the issue and determine the appropriate resolution.

9. Returned or Undeliverable Packages

A package may be returned to us if:

The delivery address is incorrect.
The recipient is unavailable where a signature is required.
The package is refused.
The recipient fails to collect the package.
The shipping carrier is unable to complete delivery.

If a package is returned due to incorrect information or circumstances attributable to the customer, additional shipping charges may apply before the order can be reshipped.

Any refund for an undeliverable or returned package will be handled according to our Refund & Return Policy.

10. International Shipping

If international shipping is available, customers are responsible for providing accurate delivery and contact information.

International shipments may be subject to:

Customs duties
Import taxes
Brokerage fees
Local taxes
Customs clearance requirements
Other charges imposed by the destination country

Unless specifically stated otherwise, these charges are the responsibility of the customer.

Delivery times for international orders may vary significantly depending on customs clearance and local delivery services.

11. Customs and Import Requirements

For international orders, the customer is responsible for ensuring that the products ordered can legally be imported into the destination country.

The Glow By Natural is not responsible for delays, seizures, additional charges, or delivery failures resulting from customs regulations or import restrictions.

Customers should check their local laws and import requirements before placing an international order.

12. Multiple Shipments

Depending on product availability and order fulfillment requirements, an order may occasionally be shipped in multiple packages.

If your order is split into multiple shipments, you may receive separate tracking information for each package.

13. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible at [Your Email Address].

We cannot guarantee that an address change will be possible once the order has been processed or shipped.

If the order has already been dispatched, the customer may need to work directly with the shipping carrier regarding available delivery options.

14. Shipping Restrictions

Certain products, destinations, or locations may be subject to shipping restrictions.

We reserve the right to refuse or cancel an order where delivery is not possible or where shipping the product would violate applicable laws, regulations, carrier requirements, or our internal policies.

15. Order Cancellation Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Cancellation requests are not guaranteed once an order has entered processing, packing, or shipping.

For more information, please refer to our Cancellation Policy and Refund & Return Policy.

16. Contact Us

If you have questions regarding shipping or delivery, please contact us:

The Glow By Natural

Website: https://theglowbynatural.com/
Email: support@glowbynatural.com
Phone: +91-9729457482
Address: Near Nabha Gate Sangrur , Punjab

We will make reasonable efforts to assist you with your shipping or delivery concerns.

17. Policy Updates

We reserve the right to update or modify this Shipping & Delivery Policy at any time.

By placing an order through our website, you acknowledge that you have read and accepted this Shipping & Delivery Policy.