Return & Refund Policy

Last Updated: 25 Aug 2026

At The Glow By Natural, we want you to be satisfied with your purchase. This Return & Refund Policy explains when products may be returned, how refunds are processed, and the conditions that apply to returns, exchanges, and cancellations.

1. Return Eligibility

Products may be eligible for return if they meet the following conditions:

• The return request is made within [5 days] of delivery.

• The product is unused and in its original condition.

• The product is returned in its original packaging.

• All original labels, accessories, and documentation are included where applicable.

• The product is not damaged due to misuse, improper handling, or customer negligence.

• Proof of purchase or order information is provided.

Some products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

2. Non-Returnable Products

For health, hygiene, safety, or product-protection reasons, certain items may not be eligible for return.

Non-returnable items may include:

• Opened or used personal-care products

• Products with broken seals

• Products that cannot be resold for hygiene reasons

• Customized or personalized products

• Gift cards

• Clearance or final-sale items, where specifically stated

• Products restricted from return under applicable law

If you are unsure whether your product qualifies for a return, please contact us before sending it back.

3. Damaged or Defective Products

If you receive a product that is damaged, defective, incorrect, or incomplete, please contact us as soon as possible at [Your Email Address].

To help us investigate the issue, we may request:

• Your order number

• Photographs of the product

• Photographs of the packaging

• A description of the issue

• Any other information reasonably required

After reviewing the claim, we may offer an appropriate resolution, which may include a replacement, exchange, store credit, or refund, subject to applicable law and the circumstances of the claim.

4. Incorrect Product Received

If you receive a product different from the one you ordered, please contact us promptly.

We will review the order and, where the error is confirmed, provide an appropriate resolution, which may include arranging a replacement or refund.

Please do not return an incorrect product until we provide return instructions.

5. How to Request a Return

To request a return, contact us at:

Email: [Your Email Address]

Please include:

• Full name

• Order number

• Product name

• Reason for return

• Photographs, where applicable

We will review your request and provide instructions if the return is approved.

Do not send products to a return address without receiving return instructions from us.

6. Return Shipping Costs

Unless the product is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, the customer may be responsible for return shipping costs.

If the return is approved because of an error on our part or because the product arrived damaged or defective, we may provide appropriate return shipping assistance where applicable.

Original shipping charges may not be refundable unless required by applicable law or otherwise stated by us.

7. Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used to place the order.

Refund processing times may vary depending on:

• Payment provider

• Bank or financial institution

• Payment method

• Processing time required by the relevant provider

The Glow By Natural cannot control the processing time of third-party financial institutions.

8. Partial Refunds

In certain circumstances, only a partial refund may be available.

This may apply where:

• The product has been used or damaged after delivery.

• The product is missing original components.

• The product has reduced value due to customer handling.

• Only part of an order is eligible for refund.

Any reduction will be determined based on the condition of the returned product and applicable law.

9. Exchanges

Where available, we may offer exchanges for eligible products.

Exchange availability depends on product availability and the applicable return requirements.

If the requested replacement product is unavailable, we may offer another appropriate resolution, such as a refund or store credit, where applicable.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.

11. Refused or Undeliverable Orders

If an order is returned to us because of:

• Incorrect or incomplete address

• Failure to collect the package

• Refusal of delivery

• Multiple failed delivery attempts

• Other circumstances attributable to the customer

additional shipping or handling charges may apply.

Any refund will be processed after the returned package is received and reviewed, subject to applicable deductions and legal requirements.

12. Sale and Promotional Items

Products purchased during sales or promotional campaigns may be subject to specific return or refund conditions.

Any special return restrictions will be clearly stated on the relevant product page or promotional offer.

Unless otherwise stated, applicable consumer rights remain unaffected.

13. Refund Processing Time

Approved refunds are generally processed within [X business days] after the return has been received and approved.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

14. Store Credit

Where appropriate, we may offer store credit instead of a monetary refund.

Store credit may be subject to additional terms, including an expiration date or restrictions on use, which will be communicated to you at the time it is issued.

15. Customer Responsibility

Customers are responsible for ensuring that returned products are securely packaged to prevent damage during return shipping.

We may not be responsible for products that are lost or damaged while being returned by the customer unless otherwise required by applicable law.

We recommend using a trackable shipping service and retaining proof of return shipment.

16. Consumer Rights

Nothing in this Return & Refund Policy is intended to limit or exclude any rights or remedies available to consumers under applicable consumer protection laws.

Where applicable law provides rights that are more favorable to the customer than the terms stated in this policy, those legal rights will continue to apply.

17. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact us:

The Glow By Natural

Website: https://theglowbynatural.com/
Email: support@glowbynatural.com
Phone: +91-9729457482
Address: Near Nabha Gate Sangrur , Punjab

We will make reasonable efforts to assist you with your request.

18. Policy Updates

We reserve the right to update or modify this Return & Refund Policy from time to time.

By placing an order through our website, you acknowledge that you have read and accepted this Return & Refund Policy.